| 孙悦民,张明.员工满意度形成机理研究[J].井冈山大学社科版,2015,(6):59-64 |
| 员工满意度形成机理研究 |
| A Study of the Formation Mechanism of Staff Satisfaction |
| 投稿时间：2015-06-15 |
| DOI：10.3969/j.issn.1674-8107.2015.06.010 |
| 中文关键词: 员工满意度 满意度形成 形成机理 |
| 英文关键词: staff satisfaction satisfaction formation formation mechanism |
| 基金项目:广东省社科规划项目“转型期广东省农民工就业的代际传递问题研究”(项目编号:GD14CYJ07),广东海洋大学博士科研启动项目“青年非正规就业者的满意度调查与研究”. |
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| 中文摘要: |
| 员工满意度研究偏重于实证调查研究, 存在理论建构的缺失。员工满意度形成机理是员工感知期望与现实之间的差异并以此为依据采取不同行为结果的过程机制。员工满意度形成机理以心理契约理论为基础构建其基本框架, 以期望理论解释其形成动因。员工满意度形成分为感知差异和结果表现两个阶段, 有其内在的形成原因和以此引发的满意度提高、不变和降低三种结果。 |
| 英文摘要: |
| As staff satisfaction studies are conducted more through empirical investigation, they are not well explored theoretically. The formation of staff satisfaction is a mechanism in which staff perceive the discrepancy between expectation and realities and accordingly take actions that lead to different results. The mechanism is formed with psychological contract theory as basic framework and expectation theory as explanation of motive. The formation of staff satisfaction consists of two stages: perceptive discrepancy and result presentation. With inherent causes, it brings about three results of higher, intact or lower satisfactions. |
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